Confidentiality for Domestic Violence Victims and Endangered Individuals
New York Insurance Law Section 2612, which applies to all insurers licensed in New York, has been enacted. This law provides that if any person covered by an insurance policy delivers to an insurer a valid order of protection against the policyholder or other person covered by the policy, then the insurer is prohibited for the duration of the order from disclosing to the policyholder or other person the address and telephone number of the insured person covered by the order of protection, or of any person or entity providing covered services to the insured person covered by the order of protection. If a child is a covered person, then the right established by this section may be asserted by the child’s parent or guardian.
Insurance Law § 2612 also requires a health insurer to accommodate a reasonable request made by a person covered by a health insurance policy to receive communications of claim-related information by alternative means or at alternative locations if the person clearly states that disclosure of the information could endanger the person. If a child is the covered person, then this right may be asserted by the child’s parent or guardian.
Except with the express consent of the person making the request, a health insurer may not disclose to the policyholder: (1) the address, telephone number, or any other personally identifying information of the person who made the request or child for whose benefit a request was made; (2) the nature of the health care services provided; or (3) the name or address of the provider of the covered services. Please continue reading to learn how you may make a reasonable request to The Variable Annuity Life Insurance Company.
NYS Domestic and Sexual Violence Hotline
Spanish language 1-800-942-6908
In NYC: 1-800-621-HOPE (4673) or dial 311
Order of Protection
If you or another individual covered by any policy issued by The Variable Annuity Life Insurance Company are a victim of domestic violence you may send an Order of Protection to the address below. You may provide an alternative address, telephone number or method of contact with your correspondence.
The Variable Annuity Life Insurance Company
205 E. 10th Avenue
Amarillo, TX 79101